DNS CALLS, TEXT, EMAIL | Athlete University

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Employee Talent Onboarding

Mission Statement

Mission Statement

Pre Classes

Welcome (1:43)
Pre Shift Videos (12:18)
Good Habit Charts (1:59)

On The Mat

Bow In (1:32)
Warm up and Stretches (7:26)
How to Side a Class (3:50)
Teaching a Drill (2:15)
Ending Class/Announcements (1:32)
Dealing with challenging students (5:46)
High Student to Instructor Ratio (3:00)
Setting up for a Intro lesson
New Student Picture and Process (2:37)
Injured Student (2:08)
Student Not In Uniform (2:59)

Post Classes

Clearing the floor (1:25)
Social Media Posts (1:13)
Cleaning (3:10)
Follow Up Procedures (2:23)
Daily Rundown on Facebook
End of Shift Awesome Card

Introduction Lessons

Client Comes In/Tour (6:46)
Orientation Book (3:40)
Teaching the basics 3-9 Years Old (9:40)
Teaching the basics Pre/Teen (5:51)
Sizing up the Uniform/Booking the Intro2 (1:17)
Pre Sale (5:42)
Sales (2:36)
Post Sale - Back End (3:20)

Lead Follow Up/Trial Purchases

Info Call Script
Skipio Message Before Trial
Welcome Greeting Card
Lead Comes in Thru Email (2:08)

Phones

Answering everytime (0:50)
Questions you can't answer (1:23)
Calling a lead (5:10)
Questions about a program (5:35)

Parents Night Out

Planning (3:13)
Set Up and Day Of (1:13)
Post Event (2:23)

Birthday Parties

BDAY Introduction (3:19)
Set Up (1:53)
Event (6:32)
Extra Circumstances (3:25)
Post Party (1:57)

DNS and DQ

DNS CALLS, TEXT, EMAIL
DQ TEXTS (0:31)
DQ LETTERS (0:31)

Computer Programs

Skipio - Text messaging platform
Relentless - Media/Advertising Leads
Spark Membership - CRM
Google Drive

Cancellations/Holds

Responding to a Cancel/Hold Request (2:04)
Changing membership details

Ordering Belts/Equipment

Inventory Check and Email

Teach online with

DNS CALLS, TEXT, EMAIL

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